Returns & Exchanges

At ROAD iD, we want you to be 100% satisfied with your gear, which is why we offer a 90-day satisfaction guarantee on all our identification products. If your order isn't perfect, we'll work with you to make it right through a fast and easy return or exchange process.

Return Process

• 1.
  Start Your Request

  Visit our online Returns Portal and enter your order number and shipping zip code to locate your purchase.

• 2.
  Select Items

  Choose the specific items you wish to return or exchange and provide a brief reason why so we can improve our gear.

• 3.
  Print and Pack

  Download your prepaid shipping label, securely package your items, and drop the parcel off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will issue your refund to the original payment method or ship out your new exchange items.